FAQ's

Q1:Is the price on your website real price, why it is much cheaper than market price?
Q2: Which payment methods do you accept?
Q3: My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
Q4: How can I check the status of my order?
Q5: How long does it take for refunds to arrive?
Q6: Is it safe to use my credit card online on your website?
Q7: Do you offer free shipping worldwide?
Q8. When can I get the confirmation email?
Q9. Why do you charge my card more than your product price?


Q1:Is the price on your website real price, why it is much cheaper than market price?
A: We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc. We are the largest professional factory in our city, and our clients can order from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.

Q2: Which payment methods do you accept?
A: We accept credit cards, including VISA, MasterCard and JCB. You will be asked to enter the details of your card as part of the order process if you pay for your order with credit and you will find further instructions when processing your first order.
If you would like to use other payment methods, contact our customer service representatives on the Contact Us page. We will reply within 24 hours.

Q3: My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
A: Reasons for a rejection can be:
(a) Insufficient funds - it is necessary to charge your account or to extend current credit limit;
(b) Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
(c) Card issuer doesn't authorize ecommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
(d)The card issuing bank could not be contacted and the defined "stand-in" limits do not allow ecommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

Q4: How can I check the status of my order?
A: Check your order status follows the paths:

    By email. You must enter an e-mail address when paying; You will receive emails at your address to keep you informed of the status of your order.
    By my account. You can check the status of your order on the My Account page on our website after you place the order successfully.
    Contact us. If you still have questions about your order, click the Contact Us button and leave a message, we will reply you within 24 hours.

Q5: How long does it take for refunds to arrive?
A: Once your return is received and inspected by the execution centers, your refund will be processed and automatically applied to your credit card or the original payment method within 2 days. Please note that depending on your credit card company it may take more than 2-10 business days or more after your credit is applied for it to display on your account.

Q6: Is it safe to use my credit card online on your website?
A: Yes! Protecting your personal information is extremely important to us. We use a wide range of electronic and physical security measures and devices to protect your personal information and credit card information from unauthorized access.


Q7: Do you offer free shipping worldwide?
A: Yes, we offer free shipping in most countries of the world. (* Some countries or remote districts are not enforced.) For more details, contact our customer service center.

Q8. When can I get the confirmation email?
A: Confirmation email will be sent within 24 hours. If you do not see it in your inbox, please kindly check your junk box.

Q9. Why do you charge my card more than your product price?
A: We only receive the product price. The extra money may be charged by the bank as the bank fee or caused the floating exchange rate. Hope you can understand.